Although the following story relates to a specific customer, many DTS® users experience similar benefits.

Often times store personnel are unaware of the contracted carrier schedule negotiated by headquarters personnel, especially when there has been a change made to the courier SLA. Using the DTS® Armored Carrier Performance tool, one of our customers found the carrier had been providing fewer days of service then they were contracted to provide.

Although this was not an intentional mistake by the armored carrier, it was still a costly one for the client. The customer utilized the available DTS® reporting to determine the length of time the carrier had been charging them incorrectly and to produce documentation to substantiate their claim.

The outcome: several thousand dollars of courier charges recouped.

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